Privacy Policy

The Nurse Nearby operates a technology marketplace that connects patients, healthcare facilities, and businesses with independent licensed nursing professionals. This policy applies to our mobile app and to thenursenearby.app.

• Account information: name, email address, phone number, and role (patient, nurse, facility, or business).
• Nurse verification information: credential type (RN, LPN, CNA), license details, government ID, and supporting documents such as TB screening and CPR certification.
• Care request information: task or shift details, dates, service location, urgency, offered pay, and task status updates.
• Payment-related information: transaction records and payout status. Card and bank details are collected and stored by our payment processor, not by us.
• Device and usage information: app version, device type, log data, and diagnostic information used to keep the service reliable.
• Support communications: messages you send to support@thenursenearby.app or through our contact forms.

• To create and manage accounts and verify nurse credentials before paid work.
• To match care tasks, facility shifts, and business service requests with eligible nurses.
• To process customer payments and facilitate nurse payouts.
• To provide task status updates and in-app messaging between parties.
• To detect and prevent fraud, misuse, and unsafe activity on the platform.
• To respond to support requests and resolve disputes.
• To meet legal, tax, and recordkeeping obligations.

We process personal information to perform our contract with you, to comply with legal obligations, to pursue legitimate interests such as platform safety, and, where required, with your consent. Where consent applies, you may withdraw it at any time by contacting us.

We rely on a small number of service providers to operate the platform:

• Stripe — payment processing and Stripe Connect payouts, including identity and account verification for nurse payout accounts. Stripe processes payment credentials directly under its own privacy policy.
• Supabase — database, file storage, and backend infrastructure used to store account, task, and document records.
• Cloud hosting and app distribution platforms used to deliver the app and this website.
• Email and communications providers used to deliver notifications and support replies.

These providers may process personal information on our behalf under their own terms and privacy policies. We share only what is needed for each provider's function.

To coordinate care, limited information is shared between parties to a job. Customers see an accepting nurse's name, credential type, and status updates. Nurses see the service location and task details needed to complete the work. Verification documents are not shared with other users.

We retain account, transaction, and verification records for as long as an account is active and afterwards as required for legal, tax, audit, and dispute-resolution purposes. When records are no longer required, they are deleted or de-identified.

We use access controls, encryption in transit, and vendor security practices to protect personal information. No system can be guaranteed fully secure, and users are responsible for safeguarding their account credentials.

• Access, correct, or request deletion of your personal information, subject to legal retention requirements.
• Request a copy of information you provided to us.
• Opt out of non-essential notifications in the app or by contacting support.
• Close your account by contacting support@thenursenearby.app.

The Nurse Nearby is not intended for use by anyone under 18. We do not knowingly collect personal information from minors as account holders. Care may be requested on behalf of a family member by a responsible adult.

We may update this policy as the platform evolves. Material changes will be communicated in the app or by email, and the "last updated" date above will change.

Questions about privacy can be sent to support@thenursenearby.app. We respond within 2 business days.