Support
We're here to help
Email our support team with questions about care tasks, nurse verification, facility shifts, business services, refunds, or payouts. Please do not send payment card details in a support message.
Last updated July 2026
Email support
support@thenursenearby.appResponse time
We respond within 2 business days.
Emergencies
The Nurse Nearby is not an emergency service. Call 911 for emergency medical needs.
Common topics
What our team can help with
Including the relevant topic in your message helps us route it to the right team faster.
Care tasks and scheduling
Help with posting a task, editing details, tracking nurse status, or reassigning a task after a cancellation.
Nurse accounts and credentials
Questions about profile setup, required documents, license verification, and admin approval timelines.
Nurse payouts
Stripe Connect onboarding, payout eligibility, verification holds, and payout timing after completed work.
Facility shifts and subscriptions
Posting RN, LPN, and CNA shifts, setting hourly rates, managing coverage, and subscription access.
Business services
Requesting on-site health services, scheduling coordination, and managing service request status.
Refunds, cancellations, and disputes
Cancellation windows, refund eligibility, and how our team reviews a disputed task or shift.
Contact form
Send us a message
Share as much detail as you can, including the task or shift reference if you have one.